InterAct ES™, with its patented technology (US Patent N¡ 6,959,265), provides a unique user-centric view of performance, quality of service, and resource usage. It quantifies service levels permitting comparison over time, groups of users or types of applications. Is is an effective window into the performance impact of infrastructure changes, workload growth, and application evolution. Management has the tools to work with their users to meet the needs of the enterprise.
The ITIL (Information Technology Infrastructure Library) initiative that introduces a structure management methodology, reinforces the ideas behind InterAct ES™. The concepts of measuring and analyzing performance and reliability from an End-User perspective are important steps in ITIL based methods and the cornerstones of SERDEN philosophy.
The ITIL (Information Technology Infrastructure Library) initiative that introduces a structure management methodology, reinforces the ideas behind InterAct ES™. The concepts of measuring and analyzing performance and reliability from an End-User perspective are important steps in ITIL based methods and the cornerstones of SERDEN philosophy.
Datasheet: InterAct ES
Interact ES is a solution that measures the User-Centric quality of service and provides realistic and timely information.
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Interact ES is a solution that measures the User-Centric quality of service and provides realistic and timely information.
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ITIL Compliance
Serden’s InterAct ES™ product commitment to ITIL process is reflected by being the leading supplier of ITIL based Client Service Intelligence.
View InterAct ES™ ITIL Compliancy paper.
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Serden’s InterAct ES™ product commitment to ITIL process is reflected by being the leading supplier of ITIL based Client Service Intelligence.
View InterAct ES™ ITIL Compliancy paper.
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