Serden?s commitment to your business doesn't end with the sale of software product. Serden offers a comprehensive set of consulting services and technical support program aimed at optimizing success and Total Cost of Ownership (TCO).
Technical Support
Serden?s comprehensive support service program ensures you always have access to product information and expert assistance that will maintain productive operation of your InterAct deployment. You will have direct access to the product knowledge database and the ability to create and view the status of reported issues. You will also have direct access to technical experts when you need to resolve issues quickly.
General queries to the Customer Support Center should be directed to: Support@Serden.com (EMEA) and/or Support_us@serden.com (North America).
Technical Support
Serden?s comprehensive support service program ensures you always have access to product information and expert assistance that will maintain productive operation of your InterAct deployment. You will have direct access to the product knowledge database and the ability to create and view the status of reported issues. You will also have direct access to technical experts when you need to resolve issues quickly.
General queries to the Customer Support Center should be directed to: Support@Serden.com (EMEA) and/or Support_us@serden.com (North America).
Datasheet: InterAct ES
Interact ES is a solution that measures the User-Centric quality of service and provides realistic and timely information.
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Interact ES is a solution that measures the User-Centric quality of service and provides realistic and timely information.
[ view datasheet ]
ITIL Compliance
Serden’s InterAct ES™ product commitment to ITIL process is reflected by being the leading supplier of ITIL based Client Service Intelligence.
View InterAct ES™ ITIL Compliancy paper.
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Serden’s InterAct ES™ product commitment to ITIL process is reflected by being the leading supplier of ITIL based Client Service Intelligence.
View InterAct ES™ ITIL Compliancy paper.
[ view document ]