Serden is a leading provider of the award-winning InterAct Service Management solution, which offers increased IT efficiency and substantial savings for hundreds of clients.
In order to enhance our offering with additional expertise and complementary products, Serden actively recruits and works with best-of-breed global partners from across the world.
Become a Serden Partner
Increase revenue opportunities with an award-winning IT Service Management solution. Offer added value to customers with an IT Service Management solution that supports all IT Infrastructure Library (ITIL) disciplines. Accelerate time to value and Return-on-Investment (ROI) for your customers by deploying the only true out-of-the-box IT Service Management solution.
SERDEN partnerships have resulted in unique benefits and can offer your organization and your customers the same.
Click a partner category below to learn about current SERDEN partners.
Market leading Systems Integrators work with us to provide their customers with the IT Service Management solution and related services, from consulting to implementation and maintenance.
Accenture
is the world's leading provider of management and technology consulting services
and solutions. Accenture has partnered with Serden Technologies to Implement
and leverage InterAct ES™ in Accenture’s enterprise engagements.
Accenture helps clients identify and capitalize on their most important business
and technology opportunities and provides solutions to their most critical
challenges. Accenture creates value for clients through its network of businesses
by leveraging industry knowledge, service-offering expertise, and access to
emerging technologies. http://www.accenture.com
Syntel
(Nasdaq: SYNT) is a leading global provider of custom outsourcing solutions
in a broad spectrum of information technology and information technology-enabled
services. “Our alliance with Serden enables us to deliver a unique technology
advantage to our clients in the form of InterAct ES™ which provides
more accurate and actionable data from the End-User perspective improving
operational support through the life of the application -- with reduced cost
and risk,” said Andy Sivaraman, Vice President of Strategic Programs
and Alliances for Syntel. http://www.syntelinc.com
The
SOGETI-TRANSICIEL (subsidiary of Cap Gemini) Local Professional Services Division
offers locally-geared information technology services for large enterprise
companies. For Hubert BEAUCARNE, Manager of the Infrastructure Services Belux
Division of SOGETI – TRANSICIEL, “this partnership strengthens
our offer with the implementation of SLA and dashboards. It supplements our
different solutions: BSM, Storage, Networks, end to end, covering the workstation.
InterAct ES™ can be presented either as a software solution to our customers
or in the context of our outsourcing performances and managed services.”
http://www.sogeti-transiciel.com
EDS
leading global services company — provides strategy, implementation,
and hosting for clients managing the business and technology complexities
of the digital economy. EDS brings together the world's best technologies
to address their client's business imperatives. Through a comprehensive portfolio
of service offerings — including all aspects of electronic business
and the latest internet technology — EDS improves their clients' overall
performance and extends their enterprise ahead of the competition. EDS's clients
come from 45 countries and a variety of industries, including: manufacturing,
aerospace, health care, financial, insurance, food, retail, travel and transportation,
energy and communications, and government.http://www.eds.com
Qualified Managed & Outsource Service Providers offer their customers outsourcing services with SERDEN IT Service Management solution at the heart of their own operations.
SERDEN Service Delivery Partners architect, integrate, implement and deploy SERDEN products and solutions for our customers. You can trust our Service Delivery Partners with your IT investment. All have undergone rigorous validation processes. Service Delivery Partners are also subject matter experts in SERDEN application, database or Windows infrastructure solutions, so you can be assured that your team will quickly gain the requisite product knowledge and that the software will be deployed efficiently and correctly the first time.
Unisys
is a worldwide technology services and solutions company. Our consultants
apply Unisys expertise in systems integration, outsourcing, infrastructure
and server technology to help our clients achieve secure business operations.
Unisys realized the business value add that InterAct ES™ will bring
to the Unisys clients and will be building a service offering around InterAct
ES™ to be offered to Unisys clients worldwide. http://www.unisys.comCarefully selected Value Added Resellers operate across the world to promote the InterAct IT Service Management solution.
Avitis
is a value added integrator specializing in the Compliance of the Information
System. Avitis provides software and services to large European customers
to helping them better manage their regulatory and technical requirements.
Avitis offers its customers a one-stop shopping approach including:
- Services (consulting, professional, product related and training services)
- Software and hardware solutions
- Specific software development
Avitis offers a breadth of skills and expertise that will complement Serden?s
technology solution. Avitis has already experienced great success working
with Serden. The EMEA market has a real need for integrated End User performance
and Quality solutions, especially with the increased need for compliance.
Serden offers the most scalable and robust solution that Avitis has seen
and the partnership is an exciting opportunity for both Avitis and Serden.
http://avitis.net/en/index.php
VisionIP is your trustworthy technology advisor, with an exceptional reputation for customer service and reliability. VisionIP prides itself on effectively listening to each client in order to recommend the best Information Technology (IT), and then delivering those solutions quickly, intelligently, and cost-effectively. VisionIP provides expert consulting, infrastructure, deployment and support services to small, mid-sized, and large businesses in several sectors including manufacturing, retail, healthcare, education, and more.
VisionIP offers a breadth of skills and expertise that will complement the Serden Inc solution set. The Canadian market has a real need for integrated End User performance and Green IT solutions, especially with the increased need for compliance. Serden Inc offers the most scalable and robust solution that we have seen and our partnership is an exciting opportunity for both organisations.
http://www.visionip.ca/en/index.php
The Technology Alliance Program is designed to support and promote both leading and emerging technology companies who offer tools and technologies that complement Serden solutions. By participating in the Technology Alliance Program, technology companies can combine their strengths with Serden’s Solution, thereby offering customers a more complete range of IT Management Service solutions.
InterAct
ES for ThinkVantage Technologies, a new tool that delivers advanced PC performance
reporting and analysis to IT managers for improved system management, end-user
productivity and business efficiency. InterAct ES for ThinkVantage Technologies
was developed in collaboration with Serden Technologies, the leading provider
of End User Service Management solutions, to identify root PC performance
issues, project how applications and PCs will perform under specific conditions,
and provide insight on how to improve end-user computing satisfaction. The
new solution complements Lenovo's suite of ThinkVantage Technologies - software
tools that are pre-loaded on every ThinkPad notebook and ThinkCentre desktop
- to offer users and IT staff improved manageability and reliability.
Lenovo (HKSE: 992) (ADR: LNVGY) is dedicated to building the world's best
engineered personal computers. Lenovo's business model is built on innovation,
operational efficiency and customer satisfaction as well as a focus on investment
in emerging markets. Formed by Lenovo Group's acquisition of the former
IBM Personal Computing Division, the company develops, manufactures and
markets reliable high-quality, secure and easy-to-use technology products
and services worldwide. Lenovo has major research centers in Yamato, Japan;
Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina. For
more information, see http://www.lenovo.com.
Intel,
the world leader in silicon innovation, develops technologies, products
and initiatives to continually advance how people work and live. With InterAct
ES optimized for Intel® multi-core technology we will achieve greater efficiency
for our clients because the aggregation and correlation of processing transactions
will be much faster resulting in critical data being available sooner. By
certifying our product via the Intel® Certified Software Program and Spike
Source Solutions Factory, we believe we will achieve improved customer satisfaction
and loyalty and see an increase in customer satisfaction. http://bx.intel.com/content/certified-solutions-serden-interact-es
IBM,
a leading company in the invention, development and manufacture of the industry's
most advanced information technologies, including computer systems, software,
storage systems and microelectronics, has partnered with Serden Technologies
to build a set of services around end-user based IT management. http://www.ibm.com
Microsoft,
a leading software company, has partnered with Serden Technologies for end-user
monitoring and IT management as a result of integrating InterAct ES™
with the Microsoft Operations Manager Solution. By partnering with Microsoft,
Serden ensures its customer that we will always have the latest software
and technologies. http://www.microsoft.com
SERDEN
Technologies has joined the HP DSPP partner program and works actively to
integrate InterAct ES™ client management services into the HP OpenView.
As a result, customers of both companies can now automate sophisticated
management tasks and drill down into performance issues and service failures
end-to-end across their complete IT environments, including heterogeneous
End-User Client service components. Robin Canty, HP Developer & Solution
Partner Program says: “Hewlett-Packard is proud to add Serden Technologies
(US) as a valued member.” http://www.hp.com
VMware®
was founded in 1998 to bring virtual machine technology to industry-standard
computers. VMware and Serden Technologies have partnered to use InterAct
ES™ to manage end-user Quality of Service and performance delivered
from the VMware environment as well as the performance on each individual
instance of the VMware virtualized environment. With InterAct ES™,
IT organizations are able to monitor end-user performance and QoS within
Desktop under VMware environments to obtain consistent, accurate measurement
of application performance in real time. The new release makes it even easier
for IT staff to proactively ensure optimal service delivery for their business
users while reducing operational costs through early resolution of problems.
http://www.vmware.com
Interact ES is a solution that measures the User-Centric quality of service and provides realistic and timely information.
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Serden’s InterAct ES™ product commitment to ITIL process is reflected by being the leading supplier of ITIL based Client Service Intelligence.
View InterAct ES™ ITIL Compliancy paper.
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