11-19-2008
Serden Delivers Free Base Line and Business Analytics for Lenovo Secure Managed Client

 

FT LAUDERDALE, FL - November 19, 2008 – Serden, a company that specializing in monitoring and measure End-User Client service management, today announces a new base line and business analytics software called Lenovo Analytical Manager.  The Lenovo Analytical Manager, built on Interact ES™ for ThinkVantage™ Technologies, consists of a client agent that delivers information about the Lenovo Secure Managed Clients (SMC) to a central database.  This unique solution provides IT management with company overview reports of the end-user experiences. These reports can be used to proactively optimize service delivery for the end-users while reducing operational costs through early problem identification. Here are some examples of information collected from the SMC clients:  

• Internet Response Time - Providing average response time for web access, and reports on any response time outside of committed SLA (Service Level Agreement).
• Application Response Time – Measuring windows applications average response.
• Network Usage - track average network usage and bandwidth of the SMC client and the Lenovo Storage Array.
• Client Availability - report on the SMC clients average disk I/O, disk space, CPU and memory utilization
• Client Boot Time – documents the average SMC clients boot time.
• Incident Reporting – delivers weekly insight into the applications that caused most user issues.

 “We have worked closely with Lenovo on the business analytics for Lenovo Secure Managed Client, “said Marc Duthoit, CEO/Founder of Serden. “It has been a fantastic journey and I’m pleased with the results of our efforts and the additional benefits it brings to the SMC customer” "We noticed early on an increased interest of our customers looking for alternative desktop solutions, to better understand their environment and the actual end-user experience," said Goran Wibran, Director Affiliated Software of Lenovo. "Our collaboration with Serden helped us to deliver a storage based solution that not only delivers full PC fidelity but also, at no additional cost, helping a customer to understand the quantitative end-user and business impact to their business-critical applications.” Lenovo Analytical Manager is available at no cost for Lenovo SMC customers and includes a set of Company wide reports for end-user and application response time as well as information about the utilization of the SMC storage Arrays. For additional details on the Lenovo Secure Managed Client (SMC) platform please visit www.lenovo.com/software/smc .  For more information on Serden, the Analytical Manager or other components of the product, please visit Serden online at www.serden.com/lenovo, or call 1-877-446-1500. About Serden Inc Serden Inc. (www.serden.com) is the pioneer and technology leader in the field of End-User based performance and quality of service measurement. InterAct  ES for TVT is a solution that measures the User-Centric quality of service and provides realistic and timely information. Serden has offices in United States, Canada and Europe. 

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