Capabilities
Troubleshoot, Monitor, Assess and Report on Client and Network performance.
IT job is to provide quality service to your end users. Too often, however, there's a confusing jumble of local and network issues. With all the many different variables, you can't even see the issues, let alone manage them effectively. You need tools that close this visibility gap.
Advanced Troubleshooting (more info)
InterAct ES provides the ability to learn normal/abnormal patterns based on heuristic patented methodology, which consists of learning from the historical behavior of the end user, and to the trend-user group environment. Based on this, automated thresholds could be activated and provide the Helpdesk team with information to identify problem before business activities are impacted;
It lets you pinpoint problems, understand what's causing them, and - with actionable diagnostics - fix them fast.
Real-Time Monitoring
InterAct ES allows you to identify problems and report incidents such as crashes, application or system lock ups, service breaks or stops, network problems, all MSI report, all local windows log event, processor stress, memory, response time, etc. Its real-time and historical performance stats give you early warning when trouble is brewing.
ITIL (more info)
InterAct ES helps enable ITIL disciplines and processes in providing a combination of client
management services, process analysis, security, IT governance, and integration capabilities to other 3rd party solutions in a way that companies can truly leverage in their ITIL initiatives.
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Pre-deployment /Migration Assessment (more info)
Until now, you've been without the essential insight needed to make the business decision about if and when you should migrate an Application and/or Operating System.
Readiness Analysis report tells you how your organization and end users are experiencing the PC usage, including system availability, CPU and memory utilization, and application response times. You receive a Risk Assessment based on actual end user usage.
Risk Assessment for Alternative Desktops (more info)
Virtualization Assessment capabilities track and assess application data at several levels by first capturing a complete application inventory of assessed desktops, including laptops that are used offline. The solution then obtains detailed information on each application which is critical to determining its fitness and complexity for application virtualization.
Interactive Reporting
InterAct ES provides informative analysis reporting's that provides a detailed view of
* Application Hardware & Availability Management
* Web Application Monitoring
* Service Level and Cost Management
* Capacity and Migration Management
* Real-time Alert Management
* Green Power Analyzer
Interact ES report services extends these capabilities with report customization, scheduling and automatic distribution.
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