SERDEN > InterAct ES

InterAct ES™ is a solution that measures the User-Centric quality of service and provides realistic and timely information. InterAct ES™ is Client Service Intelligence.

Collecting data from at the user level using a non-intrusive agent.

Slice and dice the data in as much, or as little, detail as you need to and analyze your enterprise from every level - in real time.

Fix issues before their problems, maintain compliance, monitor external devices and application usage and maximize your software and hardware investments.

Highlights

InterAct ES™ provides a cost-effective analysis of your Business environment to find ways to decrease cost, increase performance, and improve the end-user experiences.

InterAct ES™ provides more in terms of actual business user/customer actionable decision making information and does not just collect data but correlates data to business processes to allow for making effective and proactive decisions.

InterAct’s key differential is the unique ability to collect, correlate and aggregate data into a central Knowledge Database that provides immediate visualization of trends and investment priorities according to usage measurement and quality of service actually provided to the business end-user/customer on a specific business activity.