Serden Technologies began in 2002 to develop software
with an obvious, but until then overlooked concept: provide IT management with
the information it needs to measure the quality of service it is providing to
End-Users, not from a network or server perspective, but one that measures what
the End-User is actually experiencing.
Prior to InterAct ES™ monitoring and performance measuring tools have all looked at the enterprise resources and estimated or inferred what the End-User was experiencing.
Serden Technologies' vision was to measure what the users actually experienced and build from that the information required by the enterprise to effectively manage the IT organization.
InterAct ES™, with its patented technology (US Patent N° 6,959,265), provides a unique user-centric view of performance, quality of service, and resource usage. It quantifies service levels permitting comparison over time, groups of users or types of applications. It is an effective window into the performance impact of infrastructure changes, workload growth, and application evolution. Management has the tools to work with their users to meet the needs of the enterprise.
The ITIL (Information Technology Infrastructure Library) initiative that introduces a structure management methodology reinforces the ideas behind InterAct ES™. The concepts of measuring and analyzing performance and reliability from an End-User perspective are important steps in ITIL based methods and the cornerstones of SERDEN Technologies' philosophy.
In order to validate and enhance InterAct ES™, we have partnered with Fortune 1000 class, multinational organizations on two continents.
Through their use of InterAct ES™, the product has matured, evolved, and strengthened to become the tool that finally gives enterprises the missing pieces to their management requirements.
Prior to InterAct ES™ monitoring and performance measuring tools have all looked at the enterprise resources and estimated or inferred what the End-User was experiencing.
Serden Technologies' vision was to measure what the users actually experienced and build from that the information required by the enterprise to effectively manage the IT organization.
InterAct ES™, with its patented technology (US Patent N° 6,959,265), provides a unique user-centric view of performance, quality of service, and resource usage. It quantifies service levels permitting comparison over time, groups of users or types of applications. It is an effective window into the performance impact of infrastructure changes, workload growth, and application evolution. Management has the tools to work with their users to meet the needs of the enterprise.
The ITIL (Information Technology Infrastructure Library) initiative that introduces a structure management methodology reinforces the ideas behind InterAct ES™. The concepts of measuring and analyzing performance and reliability from an End-User perspective are important steps in ITIL based methods and the cornerstones of SERDEN Technologies' philosophy.
In order to validate and enhance InterAct ES™, we have partnered with Fortune 1000 class, multinational organizations on two continents.
Through their use of InterAct ES™, the product has matured, evolved, and strengthened to become the tool that finally gives enterprises the missing pieces to their management requirements.
Datasheet: InterAct ES
Interact ES is a solution that measures the User-Centric quality of service and provides realistic and timely information.
[ view datasheet ]
Interact ES is a solution that measures the User-Centric quality of service and provides realistic and timely information.
[ view datasheet ]
ITIL Compliance
Serden’s InterAct ES™ product commitment to ITIL process is reflected by being the leading supplier of ITIL based Client Service Intelligence.
View InterAct ES™ ITIL Compliancy paper.
[ view document ]
Serden’s InterAct ES™ product commitment to ITIL process is reflected by being the leading supplier of ITIL based Client Service Intelligence.
View InterAct ES™ ITIL Compliancy paper.
[ view document ]